Intercom vs Drift Why HubSpot is a Powerful Software Alternative

Most users are happy with the product, although some reviewers do complain that it can be difficult to learn how to use it and find the best feature for their needs. However, most users agree that the product is worth the cost and provides an easy way to collaborate with teammates or customers. As we mentioned earlier, one of the best things about HubSpot is its free plan. This plan includes all of the basic features you need to get started building your website.

Now, while you might expect the premium plan to be the most expensive, this isn’t the case. Prices can be similar to the Pro version depending on business requirements, though they can certainly skyrocket if you’re adding additional seats and add-on services. With our estimates, we place the cost anywhere between $400-$1000 and upwards. However, if you’d like a more robust customer support framework, you could be paying upwards of $399 per month. As you can see, nailing down a concrete estimate of prices is almost impossible, as there are so many options to choose from that can affect the price. Even if you’ve got a quote from Intercom on your monthly charge, resolutions and going over your people-reached limit can drastically change what you’d have to pay.

According to Wappalyzer, as of February 2022, there are more than 157,000 websites using Intercom. This translates into some 8% of the entire global live chat market. However, despite a fairly straight forward solution and platform, Intercom’s pricing isn’t the most straight forward, simply because of the sheer options available. Through their Early Stage program, Intercom will work with your organization to build out a solution that works best for your team — starting at just $49/mo. Starting with the most straight forward, Intercom offers a complete and total breakdown for the complete and total package — all three solutions.

With Tidio, businesses can leverage custom automation to accelerate growth and make customer interactions efficient. Additionally, Tidio’s chatbot analytics and integrations increase customer engagement while automatic lead collection and qualification simplifies lead-generation processes. LiveChat stands out as a decent alternative to Intercom, particularly for online businesses aiming to enhance customer satisfaction with live chat support. As one of the best customer service tools, LiveChat offers a robust support system where their support agents go above and beyond to educate and assist users. They ensure that every feature is maximized for optimal performance. As one of the best AI chatbots from Writesonic, Botsonic stands out as a revolutionary customer support solution designed to serve the dynamic needs of modern startups.

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You can also use Intercom to convert more visitors into customers, increase customer loyalty, and grow your revenue. For small companies and startups, Intercom offers a Starter plan — with a balanced suite of features from each of the solutions below — at $74 per month per user, billed annually. Now that we’ve discussed the customer service-focused features of Zendesk and Intercom, let’s turn our attention to how these platforms can support sales and marketing efforts.

That means if you want to use Intercom’s Grow plan with 15 team members, you will pay at least $289 per month. Let’s dive in and find out everything about Intercom pricing plans, added costs, and the best alternatives to Intercom. Zendesk Chat costs $14 per agent per month, but to incorporate operating hours and setup unlimited triggers, most businesses will get better value from the $29 per agent per month plan. Intercom offers a few unique features to support customer engagement goals. Series is a campaign builder designed to send cross-channel messages to segmented audiences. Intercom customers can create a new Series from scratch or utilize one of 12 pre-built templates.

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Intercom has a ‘great’ User Satisfaction Rating of 89% when considering 3224 user reviews from 6 recognized software review sites. Intercom charged me over $1000USD, doing research there are many comparable services that charge less than $100USD for the same thing. However, Intercom users find the pricing expensive and not very transparent. Here’s a tip — if you don’t want to switch to a bigger plan with more users you can remove your inactive users.

If you need more advanced features, such as eCommerce integration or contact management, you can sign up for one of their paid plans. Prices start at $15 per month for the Starter plan and go up to $45 per month for the Enterprise plan. This guide has navigated through various options, highlighting their unique strengths and areas for improvement. The decision ultimately depends on your startup’s specific requirements and resources. Remember, investing in the right customer support tool is a strategic choice that can significantly influence your customer satisfaction and contribute to your startup’s growth trajectory. Choose wisely, and ensure your customers feel valued and supported at every step of their journey.

Customers won’t need to leave your app or website to find the help they need.Zendesk, on the other hand, will redirect the customer to a new web page. With automation, AI capabilities, and integration with third-party tools, it streamlines support processes and provides insightful analytics for business growth. Hubspot Service Hub offers lets businesses start with free tools and upgrade as they grow with plans like Starter, Professional, and Enterprise. By centralizing messages, automating workflows, and enabling real-time collaboration, Front enhances customer service for businesses, fostering efficiency and growth. It is designed to enhance customer service and drive sales for businesses with a user-friendly design. Tidio offers a free plan with 50 live chat conversations, 100 chatbot triggers, and unlimited tickets.

• When it comes to AI chatbot platforms, businesses have a wide range of options to choose from.
• While Intercom has various channel integrations, it’s a big drawback that it doesn’t integrate chatbots with instant messaging (IM) channels.
• It is a brand no doubt but really there are tons of help desk customer support who are serving the exact features and at half prices.
• So let’s take a look at the best options to grow your business, and give you an overview of Intercom itself to guide you.
• He’s passionate about helping companies to succeed with marketing and business development tips.
• Train your bot to speak in over 50 languages using various sources, including website URLs and FAQs, to automate your customer support.

One unique feature of Zoho is its blended conversation feature that combines human-driven and bot-powered conversational service. You can seamlessly switch between live agents and chatbots based on the context and complexity of the customer query. You can also use natural language processing (NLP) and sentiment analysis to deliver personalized responses. Olark can be a good option if you are looking for simple, reliable, and affordable live chat software.

You get an intuitive UI and user-friendly block builder to customize this bot. I can create bots, articles, and bulk messages way faster than on other platforms. Intercom has proven to be easy to use for both companies and users. The platform helps potential or existing customers easily get in touch with you.

• When companies are spending thousands a month on a solution, it’s usually worth questioning whether there are worthy alternatives out there.
• Since it’s not just a bot or email tool, I included it in this section.
• This enables the chat widget to appear on your web pages and allows you to interact with your visitors.
• Intercom recently ramped up its features to include helpdesk and ticketing functionality.
• Thanks to its robust functionality, Intercom has become a popular choice among successful businesses.
• It also does not offer advanced analytics or reporting, which can help you improve customer engagement.

Best Intercom alternative for large businesses who are already HubSpot users. Your knowledge base is easily customizable to ensure it matches your branding and overall website’s look and feel to create a cohesive experience. One important part of creating an amazing customer experience is remembering your customers, what they’ve bought from you, and any previous issues they’ve had. It was good to answer these questions to improve my user experience right from the start. To get started with this chatbot, I headed to its website and found my way to the sign-up page.

Save time, automate tasks, and focus on improving facets of the customer journey, all while enhancing customer engagement and loyalty. See how leading multi-channel consumer brands solve E2E customer data challenges with a real-time customer data platform. While both Zendesk and Intercom offer ways to track your sales pipeline, each platform handles the process a bit differently. Use HubSpot to deepen your relationship with your customers, elevate their voice, and provide a best-in-class experience. In addition to that, Hubspot integration is not perfect, one of the Intercom customers requested to have specific Hubspot field matching. It delivers personalized interactions through segmentation, automation, CRM, analytics, and a robust knowledge base.

If you are looking for a comprehensive, easy-to-use, and affordable customer service and support solution to grow your business, you should buy Freshworks. You can also choose from different plans that suit your needs and budget. Freshworks customer support tools can be integrated to have a complete customer support package. You can use Freshdesk to manage your helpdesk tickets, Freshchat to chat with your customers, Freshcaller to make and receive calls, Freshsales to manage your leads and deals, and so on.

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Add-ons for Intercom come in various forms, like automated messaging, custom API rates, and more, each coming with its own individual price. According to user reviews, price estimates here range anywhere between $100-$400, but these estimates can balloon if you include additional add-ons, seats, or numbers reached. For each additional seat, you’ll have to pay an additional $19 (up to a maximum of 25 seats). Keep in mind you’ll also be charged for 1,000 more people reached per month if you go over the monthly allowance.

It is worth mentioning that evaluating pricing plans may be helpful for small businesses or businesses at the beginning of their journey. Thanks to some flexible pricing plans, you can expand your chatbot and avoid breaking the bank. Slack offers a free plan which is best suited for small teams who just want to get started. Prices start at $7.25 per user per month for the Standard Plan and go up to $12.50 per user per month. Dixa is rated highly on independent review websites, with customers citing its customer service and reporting features.

This enables the chat widget to appear on your web pages and allows you to interact with your visitors. You can use your browser or the Olark app to chat with your visitors. The software lets you see who is on your website and send them triggered messages. Finally, start communicating with your customers via the shared inbox, monitor their behavior, and optimize your strategy accordingly.

Therefore, you will have to commit to one of the price packages if you want to use Intercom. So, it’s safe to assume that while many praise the features of Intercom, using it while scaling your business can become a costly affair. While Intercom remains a popular tool for this purpose, many users are in search of Intercom alternatives. Intercom vies with a few additional solutions that are similarly advanced, like LiveChat and Drift. Luca Micheli is a serial tech entrepreneur with one exited company and a passion for bootstrap digital projects. He’s passionate about helping companies to succeed with marketing and business development tips.

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